h bajie's Privacy Policy

Introduction and Applicability

h bajie ("we", "our", "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy ("policy") applies to the use of our website and mobile application.

The purpose of this policy is to clearly inform you what types of data h bajie collects, how that data is used, where it is stored, and what rights you have over your personal information.

Please read this policy carefully before using our services. Reading this policy together with our Terms and Conditions will give you a complete understanding of how our services are managed.

Data Collection

h bajie collects user data in various ways. The types and sources of data collected are described below.

2.1 Registration and Identity Verification Data

Information we collect when creating an account:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (for OTP verification)
• Email address
• Preferred username
• Password (stored in encrypted form, never in plain text)

2.2 Financial and Transaction Data

Data collected during deposits and withdrawals:

• Mobile wallet number (bKash, Nagad, Rocket, Upay)
• Transaction amount and date
• Transaction reference number

We do not collect or store your mobile wallet PIN or password under any circumstances.

2.3 Gaming Activity and Behavioral Data

• Betting history and amounts
• Preferred game categories and slot titles
• Session duration and activity logs
• Bonus claim history

2.4 Device and Technical Data

• IP address
• Browser type and version
• Device type and operating system
• Site access time and page navigation data
• Cookies and similar tracking data (details in Section 6)

Purpose of Data Use

h bajie uses collected data only for specific and legitimate purposes. These purposes are detailed below:

3.1 Service Operation and Improvement

• Creating accounts and verifying identity
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Managing gaming history and balance
• Making technical improvements to the platform

3.2 Security and Fraud Prevention

We analyze user data to detect suspicious activity and prevent unauthorized access to accounts. If multiple account creation, bonus abuse, or fraud attempts are detected, appropriate action is taken.

3.3 Responsible Gaming Measures

By monitoring gaming behavior, we provide support to users who may be at risk. As part of our Responsible Gaming program, we reach out directly when unusual gaming patterns are detected.

3.4 Customer Service and Communication

• Providing support via live chat and email
• Sending important account-related notifications
• Providing information about new bonuses and promotions (with your consent)
• Sending transaction confirmation messages

3.5 Statistics and Analytics

We generate aggregated and anonymized statistics from which no individual can be identified. This information is used to improve the quality of the platform.

Data Storage and Security

h bajie follows industry-standard security practices to protect user data.

4.1 Encryption and Technical Security

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• Passwords are always stored using strong hashing algorithms
• Financial transaction data is kept on separate secured servers
• Regular security audits and vulnerability assessments are conducted

4.2 Access Control

Access to your data is limited only to staff who need it to provide services. All staff have signed confidentiality agreements and are trained in data protection.

4.3 Data Retention Period

Data for active accounts is retained for as long as the account remains open. Even after an account is closed, financial transaction and identity verification data may be kept for a specified period to meet legal requirements.

Sharing Data with Third Parties

h bajie does not sell your personal data or transfer it to third parties for commercial purposes. However, data may be shared in the specific circumstances below:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), gaming software providers, and technical service providers receive necessary data. They operate only under our instructions and we have privacy agreements in place with them.

5.2 Legal Obligations

Under applicable laws in Bangladesh, we may be required to provide specific data to comply with valid orders from courts or government authorities. In such cases, we provide only the minimum necessary information.

5.3 Fraud Prevention

In cases of serious fraud or criminal activity, limited data may be exchanged with other platforms under standard industry data-sharing arrangements.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. We will notify users before any such change.

Cookies and Tracking

h bajie uses cookies and similar technologies to operate the website and app.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login state, secure payment sessions, and enable core platform functionality.
• Functional Cookies: Remember your preferred language, game categories, and other settings.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the site.

6.2 Cookie Management

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some login and payment features to not work properly.

Your Rights

As a registered user of h bajie, you have the following rights over your own data:

7.1 Right to Access Data

If you want to know what type of data we hold about you, contact the support team. We will make every effort to provide a detailed account of all information.

7.2 Right to Correct Data

If there is incorrect information in your account, you may request that it be corrected. A verification process must be followed for identity-related data.

7.3 Right to Delete Data

If you request account closure, we will delete your personal data. However, financial transaction and identity verification data may be retained for a specified period as required by law.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can change that preference at any time from your account settings or by informing the support team.

7.5 Right to Lodge a Complaint

If you have any objection to any part of this policy, you can inform our support team directly. We will make every effort to respond within a reasonable time.

Protection of Minors

All services of h bajie are for persons aged 21 or above only. We do not knowingly collect any information from minors.

Age is verified through date-of-birth confirmation at the time of registration. If there is reason to suspect that a user is under 21, that account will be suspended immediately and all stored information will be deleted.

If a parent or guardian finds out that their child has registered on our platform, please contact our support team without delay.

Changes to the Policy

h bajie may update this privacy policy as needed. Depending on the nature of the changes, we will take steps to notify users.

9.1 Notification of Changes

• For important changes, a notification will be sent to the registered email or mobile number
• A summary of the changes may be shown when logging in to the platform
• The date of the latest update will be noted on this page of the website

9.2 Continued Use After Updates

If you continue to use h bajie's services after a change to the privacy policy, it will be assumed that you have agreed to the revised policy. If you do not agree to the new terms, you may request that your account be closed.

More details about h bajie's overall operations and values can be found on our About Us page.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact h bajie's support team.

10.1 Support Channels

• Live Chat: 24/7 direct chat support (Bangla & English)
• Email: [email protected]

10.2 Response Time

After receiving a privacy-related complaint, we try to respond as soon as possible. If a complex investigation is required, you will be informed separately.